Healthcare contact center agents often need to move between telephony tools and patient records to manage a single interaction. Five9 Epic Agent Adapter brings the Five9 agent desktop directly into Epic, putting telephony controls and patient information together on one screen.
The native Epic Toolbox integration is designed to reduce those extra steps. Agents can sign in with their existing Epic identity, automatically open the appropriate patient record when a call arrives and place calls directly from phone numbers within Epic. Browser-based deployment also supports Citrix/VDI and distributed workforces, while built-in recording controls help protect sensitive patient and payment information.
Download the brief to see how Five9 Epic Agent Adapter can simplify contact center workflows while keeping agents inside the Epic environment.
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