Explore seven questions healthcare executives can use to uncover ERP readiness gaps before they become implementation risks.

7 Questions Healthcare Executives Should Ask About ERP Readiness

7 Questions Healthcare Executives Should Ask About ERP Readiness - Digital Health Insights

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Explore five insights shaping healthcare ERP roadmaps, from Epic Ops and AI integration to technology consolidation and IT talent.

The Future of ERP in Healthcare: 5 Insights Shaping Technology Roadmaps

The Future of ERP in Healthcare: 5 Insights Shaping Technology Roadmaps - Digital Health Insights

See how AI and automation can help RCM teams reduce cost-to-collect, accelerate collections and improve the patient financial experience.

Lower Cost-to-Collect While Improving the Patient Financial Experience

Lower Cost-to-Collect While Improving the Patient Financial Experience - Digital Health Insights

See how Five9 embeds contact center tools in Epic to reduce agent workflow friction and keep patient interactions on one screen.

Epic Agent Adaptor

Epic Agent Adaptor - Digital Health Insights

See how Five9 Epic Orchestrator brings AI and automation into Epic workflows to improve patient access and agent efficiency.

Simplify Patient Journeys Within Epic Workflows

Simplify Patient Journeys Within Epic Workflows - Digital Health Insights

Explore how an all-electric infrastructure helps improve environmental, operational, regulatory, and energy efficiencies.

The Rise of the All-Electric Hospital

The Rise of the All-Electric Hospital - Digital Health Insights

This case study details how EvergreenHealth migrated millions of records to their Epic Gallery without disrupting clinical operations.

How a Health System Migrated 32.5M Documents from their Legacy DMS to Epic Gallery in 60 Days

How a Health System Migrated 32.5M Documents from their Legacy DMS to Epic Gallery in 60 Days - Digital Health Insights

Servicing all the devices across a large Midwest health system meant the IT team needed reliable endpoint management that improved efficiency.

3 Reasons Why FCC Behavioral Health Upgraded its Mobile Device Management

3 Reasons Why FCC Behavioral Health Upgraded its Mobile Device Management - Digital Health Insights

A leading regional provider with a complex network used a unified platform to bring together automation, reporting, and real-time monitoring.

How Blanchard Valley Transformed Healthcare IT Operations with a Unified Platform Approach

How Blanchard Valley Transformed Healthcare IT Operations with a Unified Platform Approach - Digital Health Insights

Identity for AI is the trust layer for the agentic era. This guide covers the frameworks, protocols, and governance models to get it right.

The Ultimate Guide to Identity for AI

The Ultimate Guide to Identity for AI - Digital Health Insights

Gain valuable insights from Rubrik and leading healthcare organizations in this summit on building a robust cyber resilience framework.

Healthcare strikes back: Summit on cyber resilience and recovery

Healthcare strikes back: Summit on cyber resilience and recovery - Digital Health Insights

Hear about top threats, secure cloud migration strategies, and the importance of automation and employee training in this on-demand webinar.

Healthcare cybersecurity: Best practices and approaches (Webinar)

Healthcare cybersecurity: Best practices and approaches (Webinar) - Digital Health Insights

Webinar will review findings from the Cognizant 2023 Healthcare Provider Automation Survey and improving healthcare via automation and AI.

Beyond the Hype: Surprise Insights from the 2023 Healthcare Provider Automation Survey

Beyond the Hype: Surprise Insights from the 2023 Healthcare Provider Automation Survey - Digital Health Insights

Join this event to learn strategies to prepare for and respond to ransomware attacks, and hear insights from C-level healthcare leaders.

Webinar: Ransomware Preparedness for Healthcare: Enhancing Resilience Amid Growing Threats

Webinar: Ransomware Preparedness for Healthcare: Enhancing Resilience Amid Growing Threats - Digital Health Insights

Explore the growing efforts to enhance health equity through emerging technologies (techquity), and the effects on patient populations.

Webinar: How to Make Techquity a Reality

Webinar: How to Make Techquity a Reality - Digital Health Insights

This April 26 webinar will discuss how to prepare for an Epic data center upgrade and the case for high performance compute.

Webinar: Preparing for an EPIC upgrade

Webinar: Preparing for an EPIC upgrade - Digital Health Insights

Digital Transformation in healthcare will require some fundamental changes to cybersecurity in healthcare.

State of Cybersecurity in Healthcare Virtual Summit (On Demand)

State of Cybersecurity in Healthcare Virtual Summit (On Demand) - Digital Health Insights

Webinar on how Scripps Health is improving pop health and maximizing value in direct-to-employer arrangements through digital health.

Webinar: Digital Health Impact on Health System Employer Partnerships and Pop Health

Webinar: Digital Health Impact on Health System Employer Partnerships and Pop Health - Digital Health Insights

Experts from Deloitte and Google Fitbit will discuss the impact of technology advancements on early diagnostics and intervention.

Webinar: A wellness-first world: How early diagnostics and connected technology can shape the future of health

Webinar: A wellness-first world: How early diagnostics and connected technology can shape the future of health - Digital Health Insights

Health care leaders must consider digital inequity when making investments in digital consumer experience.

Webinar: How digital inequity will undermine health care consumer experience

Webinar: How digital inequity will undermine health care consumer experience - Digital Health Insights

Attackers now hand off access in 22 seconds and work to block recovery, Mandiant’s Joe Mehegan said at a Rubrik summit.

Mandiant says human and architecture failures, not AI, still drive most breaches

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Mandiant says human and architecture failures, not AI, still drive most breaches - Digital Health Insights

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Carrie Pallardy

OpenAI, Anthropic and Google models hacked outside organizations this year. Two physicians and a security expert weigh in.

After AI agents went rogue in lab tests, experts urge tighter controls on healthcare AI

After AI agents went rogue in lab tests, experts urge tighter controls on healthcare AI - Digital Health Insights

One passed the Senate on September 30 and would have HHS require MFA and encryption. The other aids rural hospitals.

Senate passes bill directing HHS to require MFA and encryption under HIPAA

Senate passes bill directing HHS to require MFA and encryption under HIPAA - Digital Health Insights

The safety and effectiveness of AI-enabled clinical decision support depends on being able to ask the right questions and appropriately interpret the answers.

DynaMed CMO's three steps for safer clinical reasoning with AI: Ask, audit, apply

DynaMed CMO&#8217;s three steps for safer clinical reasoning with AI: Ask, audit, apply

DynaMed CMO's three steps for safer clinical reasoning with AI: Ask, audit, apply - Digital Health Insights

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Jennifer Bresnick

Plus, one-third turn to AI and other non-credentialed sources for health guidance. That makes AI model accuracy an imperative for the industry to address.

Half of consumers believe AI addresses health concerns as well as physicians

Half of consumers believe AI addresses health concerns as well as physicians - Digital Health Insights

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Brian Eastwood

Clinical AI can outperform even expert clinicians at certain tasks, but that doesn’t mean it can – or should – do everything all the time.

If clinical AI isn’t an “everything machine,” what should it be instead?

If clinical AI isn’t an “everything machine,” what should it be instead? - Digital Health Insights

New federal guidance says decoy files, accounts, and credentials can catch intruders that conventional monitoring misses.

CISA urges critical infrastructure organizations to booby-trap their own networks

CISA urges critical infrastructure organizations to booby-trap their own networks - Digital Health Insights

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Pete Pappas

Leaders from UMass Memorial, Stanford, NewYork-Presbyterian and others detail the staffing, digital and policy work involved.

How six health systems are scaling hospital at home

How six health systems are scaling hospital at home - Digital Health Insights

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Kate Gamble

A recent analysis by BCBSA found that AI is leading to changes in coding patterns, resulting in “sicker” patients that aren’t actually receiving more care.

BCBSA: AI coding tools contributing to $1 billion spike in healthcare costs

BCBSA: AI coding tools contributing to $1 billion spike in healthcare costs - Digital Health Insights

Health system leaders debated patients turning to chatbots, tight margins, and what happens when AI agents stop working.

Five takeaways on AI, trust, and money from CHIME's Kansas City Innovation Summit

Five takeaways on AI, trust, and money from CHIME&#8217;s Kansas City Innovation Summit

Five takeaways on AI, trust, and money from CHIME's Kansas City Innovation Summit - Digital Health Insights

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Proving AI's Value in Patient Experience

Delivering actionable insights, analysis, and tactical information on the most pressing issues facing healthcare professionals.

Home - Digital Health Insights

Calli Dretke

Hollyanne Burgess

Roni Jamesmeyer

Cole Lyons

Abstract:
Join healthcare leaders from Penn Medicine, Doctor Care Anywhere, and CHIME, alongside Five9, for a live executive webinar exploring how leading organizations are transforming fragmented patient interactions into one connected, measurable journey. In 45 minutes, hear how providers are applying AI, Agentic AI, Predictive Engagement, and Patient Experience Analytics to improve access, reduce friction, and drive measurable business outcomes. Learn how health systems are connecting patient experience initiatives to specific operational KPIs and translating those results into financial value that resonates with executive leadership, CFOs, and boards.
Takeaways:
Orchestration is the fix — not more channels. Healthcare has added portals, apps, chat, and text for a decade, but each was bolted on to solve one problem in isolation. The result is more places for a patient to get stuck, not fewer. The real shift is one connected layer — patient, channel, AI, human, data, workflow — not another point tool.
AI&#8217;s value is completion and anticipation, not conversation. Agentic AI finishes real parts of the patient journey (reschedules, verifies, confirms) inside guardrails the health system sets — it doesn&#8217;t just tell the patient what to do. Predictive Engagement flips the model further: reaching the patient before friction becomes a missed appointment or a complaint, instead of waiting for them to reach out first.
Every AI capability has to prove itself in KPI and dollar terms — continuously. The discipline that holds the whole conversation together: what intelligence is introduced, what operational metric moves, and what value that creates. Value isn&#8217;t a single ROI slide claimed once — it&#8217;s a baseline tracked quarter over quarter that the CFO and board actually believe.

Proving AI’s Value in Patient Experience

7 Questions Healthcare Executives Should Ask About ERP Readiness

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