Digital Health Most Wired Level 10 Case Studies
The Digital Health Most Wired (DHMW) program stands as the global industry standard for measuring adoption of digitally-enabled, data-informed care across healthcare organizations. Through comprehensive annual assessments, DHMW evaluates healthcare providers against established benchmarks and their peers across multiple domains including data security, clinical quality, analytics, patient engagement, infrastructure, interoperability, and more.
Achieving Level 10 status — the highest recognition in the DHMW program — signifies that an organization has demonstrated exceptional digital maturity. These healthcare leaders have successfully leveraged technology to improve clinical outcomes, enhance patient experiences, and optimize resource utilization while addressing the Institute for Healthcare Improvement’s Quintuple Aim.
The following case studies showcase how leading healthcare organizations have achieved Level 10 status in the DHMW program. Each narrative details their unique challenges, innovative solutions, and measurable outcomes that have transformed patient care through digital excellence. These examples provide valuable insights and best practices for healthcare organizations seeking to advance their own digital transformation journeys.
Level 10 Case Studies
University Health
High‑risk patients were cycling through the ED. University Health built the R.O.C.C. Stars dashboard inside Epic so care teams could see risk in real time and intervene early.
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Physicians were spending more time clicking than caring. By rolling out Nuance DAX Copilot, University Health’s Level 10 team handed providers an instant scribe—no extra taps required.
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University of Pittsburg Medical Center
Two hours of after-hours documentation per clinician—every single shift. That was the price of care even after years of EHR tuning, so UPMC turned to ambient AI.
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Stroke moves fast—so UPMC moved faster, cutting scan-to-decision time by 92% across 48 hospitals with a one-tap AI-powered virtual consult.
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RWJBarnabas Health
When ED wait times surged and heart failure readmissions climbed, RWJBarnabas Health skipped the overhaul—and used smart triage tech and Epic workflows to fix both fast.
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RWJBarnabas Health didn’t rebuild its imaging workflow—it just added a MyChart-based translator, turning confusing scan reports into clarity for every patient.
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UC San Diego
Clinic-bound blood-pressure checks were falling short for the 1 in 2 primary-care patients at UC San Diego Health who live with hypertension. So the health system flipped its model with enhanced RPM.
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Northeast Georgia Health System
NGHS cut transfer delays nearly in half by ditching paper for a real-time Capacity Command Center—driving faster decisions and record-low lengths of stay.
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Southcoast Health
A systemwide push for smarter monitoring and evidence-based protocols cut hospital-acquired infections by 52%, boosted safety scores, and saved $660K.
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New visual workflows and real-time stroke care tools cut door-to-CTA time in half and earned 69 quality awards—without adding staff.
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A rigorous cybersecurity program with real-world testing proved it could recover from simulated attacks in under two hours—no surprises, no scrambling.
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