Revolutionizing veteran care: Insights from the VA’s Chief Experience Officer

Health Stealth Radio host Frank Cutitta welcomes John W. Boerstler, Chief Veterans Experience Officer, US Department of Veterans Affairs (VA), for a discussion of the VA’s healthcare delivery priorities. Topics include enhancing patient experience, the power of real-time feedback, the role of virtual reality, AI and the future of healthcare, family involvement in veteran care, community care and rural veterans, and government collaboration and policy. The conversation concludes with a look at the future of veteran care, including the increasing role of technology and the VA’s commitment to staying at the forefront of innovation.

Tune in to the full episode below to hear about how VA is pioneering the use of virtual reality (VR) technology to enhance the patient experience, as well as exploring ambient dictation technology for clinician workflow improvement and generative AI to assist social workers and frontline care management teams.