Responsible AI and the evolving role of the healthcare contact center

Interested in optimizing your healthcare contact center operations?

Artificial intelligence (AI) is transforming healthcare, and contact centers are at the forefront of this revolution. A new report from CHIME and Talkdesk provides expert insights and actionable strategies to help you navigate this exciting new landscape.

The report stems from a CHIME-led thought leadership roundtable discussion exploring the potential benefits of AI-driven technology on the front line of patient communication. The discussion was co-hosted by TalkDesk and featured healthcare leaders from a cross-section of U.S. healthcare providers.

This comprehensive report highlights real-world experiences and best practices from leading healthcare executives, shedding light on how AI is revolutionizing patient experiences and streamlining contact center operations, and driving new business results.

Download the full report now to gain a deeper understanding of:

• How to leverage AI to optimize contact center operations and drive value.
• Best practices for balancing AI-powered self-service with human support.
• Strategies for developing a better understanding of patients and anticipating their needs.
• Insights into overcoming linguistic challenges and ensuring inclusivity in AI interactions.