From paper to predictive: NGHS’s digital command center

Digital Health Most Wired Level 10 award-winner Northeast Georgia Health System (NGHS) transformed from paper-based patient transfer systems to a data-driven capacity management hub, reducing transfer request resolution time by 48% and achieving record-low length of stay metrics.

In this case study, you’ll discover:

• How NGHS implemented a Capacity Command Center to address critical capacity management challenges
• The five key components of their digital transformation strategy
• Measurable outcomes and improvements in patient care efficiency
• Lessons for healthcare organizations undertaking digital transformation initiatives

Quantifiable Results:

• Transfer request resolution time reduced from 7 hours 13 minutes to 3 hours 43 minutes
• Enhanced communication and situational awareness across departments
• Real-time interventions enabled for at-risk patients through predictive analytics

The NGHS journey demonstrates how centralized, data-driven decision-making can transform patient care while optimizing operational efficiency, offering a blueprint for healthcare organizations pursuing digital excellence.